{"id":741,"date":"2014-09-19T15:23:40","date_gmt":"2014-09-19T15:23:40","guid":{"rendered":"https:\/\/ww2.softplan.com\/?page_id=741"},"modified":"2014-09-19T15:23:40","modified_gmt":"2014-09-19T15:23:40","slug":"softplan-technical-support-bulletins","status":"publish","type":"page","link":"https:\/\/ww2.softplan.com\/?page_id=741","title":{"rendered":"SoftPlan Technical Support Bulletins"},"content":{"rendered":"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Last Modified<\/strong><\/td>\nProblem<\/strong><\/td>\nUsers Affected<\/strong><\/td>\nPDF File<\/strong><\/td>\n<\/tr>\n
21-APR-10<\/td>\nWhen attempting to generate an image in SoftView using Rendered Mode<\/strong> the program will stall after having processed a portion of the image.<\/td>\nUsers of SoftPlan version 14<\/strong> with the Windows\u00ae 7<\/strong> operating system and certain NVIDIA\u00ae<\/strong> graphics cards.<\/td>\n\u00a0spb1402<\/a><\/td>\n<\/tr>\n
Jan 5\/09<\/td>\nWhen attempting to open SoftPlan on a 64-bit operating system, the message \u201cError 201: The SoftPlan Key has not been installed on this system\u201d is displayed and SoftPlan closes.<\/td>\nUsers with the Windows\u00ae XP Professional x64 Edition or Windows Vista\u00ae 64-bit operating systems.<\/td>\nspb1301<\/a><\/td>\n<\/tr>\n
Sept 7\/07<\/td>\nEighths fractional characters appear as a box on screen and do not appear on a print.<\/td>\nUsers who recently updated an earlier version 13 installation to version 13.4.0 but have not yet installed the separate font patch. To verify your currently installed version select Help \u2013 About SoftPlan.<\/td>\nspb1302<\/a><\/td>\n<\/tr>\n
Jun 4\/08<\/td>\nWhen printing from SoftPlan, selecting the \u2018Position Print Window\u2019 button from the \u2018Print Drawing\u2019 dialog does nothing.<\/td>\n\u00a0Users of SoftPlan Version 12 or earlier with Windows\u00ae XP Home or XP Professional operating systems that have installed Windows\u00ae Service Pack 3.<\/td>\nspb1206<\/a><\/td>\n<\/tr>\n
Apr 25\/05<\/td>\nWhen printing from SoftPlan, selecting the \u2018Position Print Window\u2019 button from the \u2018Print Drawing\u2019 dialog does nothing.<\/td>\n\u00a0Users with Windows\u00ae XP Home or XP Professional operating systems that have installed the Windows\u00ae Security Update: KB890859 and have not installed the Windows\u00ae XP Service Pack 2.<\/td>\nspb1204<\/a><\/td>\n<\/tr>\n
Jan 18\/05<\/td>\nWhen printing from SoftPlan, selecting the \u2018Position Print Window\u2019 button from the \u2018Print Drawing\u2019 dialog does nothing.<\/td>\n\u00a0Users with Windows\u00ae XP Home or XP Professional operating systems that have installed the Windows\u00ae Security Update: KB891711 and have not installed the Windows\u00ae XP Service Pack 2.<\/td>\nspb1203<\/a><\/td>\n<\/tr>\n
Jun 22\/04<\/td>\nSoftView Elevation, Section and 3-Dimension initially opens with an incorrect display until the GO button is pressed.<\/td>\nUsers with certain Intel\u00ae Graphics Controllers or similarly configured video cards.<\/td>\nspb1202<\/a><\/td>\n<\/tr>\n
Mar 8\/04<\/td>\nError: The SoftPlan Key Device Driver has not been installed on this system. It must be installed before SoftPlan can be runorA valid SoftPlan Key has not been detected on the system. The correct key must be installed on the parallel or USB port<\/td>\nUsers with a purple USB port key that inserted the key prior to installing the software and now list a USB Token under the Device manager.<\/td>\nspb1201<\/a><\/td>\n<\/tr>\n
Feb 24\/04<\/td>\nError: The SoftPlan Key Device Driver has not been installed on this system. It must be installed before SoftPlan can be run.orA valid SoftPlan Key has not been detected on the system. The correct key must be installed on the parallel or USB port<\/td>\nUsers with a purple USB port key that inserted the key prior to installing the software and now list a USB Token under the Device manager.<\/td>\nspb1111<\/a><\/td>\n<\/tr>\n
Oct 26\/04<\/td>\nError: A valid SoftPlan Key has not been detected on the system. The correct key must be installed on a parallel or USB port.<\/td>\nUsers with a Parallel Port key installed on a Toshiba Laptop computer running Windows 2000 or XP<\/td>\nspb1110<\/a><\/td>\n<\/tr>\n
\u00a0Nov 8\/01<\/td>\nAfter upgrading to Windows 2000 or Windows XP, when you attempt to start SoftPlan a message is displayed stating that \u201cThe SoftPlan Key Device Driver has not been installed on this system\u201d.<\/td>\nSoftPlan version 11 users who upgrade their operating system to Windows 2000 or Windows XP from Windows 95, Windows 98 or Windows ME after having installed SoftPlan.<\/td>\n\u00a0spb1109<\/a><\/td>\n<\/tr>\n
\u00a0Oct 30\/01<\/td>\nDuring the installation of SoftPlan, a warning is displayed stating that the software being installed has not passed Windows Logo testing.<\/td>\nUsers with the Windows XP operating system.<\/td>\n\u00a0spb1108<\/a><\/td>\n<\/tr>\n
\u00a0Oct 30\/01<\/td>\nDuring the installation of SoftPlan, a warning is displayed stating that the software being installed has not passed Windows Logo testing<\/td>\nUsers with the Windows NT 4, Windows 2000 and Windows XP operating systems.<\/td>\n\u00a0spb1107<\/a><\/td>\n<\/tr>\n
May 25\/01<\/td>\nError Message: “A valid SoftPlan Key has not been detected on the system. The correct key must be installed on the parallel or USB port.”<\/td>\nUsers with a gray parallel port key.<\/td>\nspb1104<\/a><\/td>\n<\/tr>\n
May 25\/01<\/td>\nError Message: “Error: A valid SoftPlan Key has not been detected on the system. The correct key must be installed on the parallel or USB port.”<\/td>\nUsers with a purple USB port key.<\/td>\nspb1103<\/a><\/td>\n<\/tr>\n
April 16\/01<\/td>\nError: A valid SoftPlan Key has not been detected on the system. The correct key must be installed on a parallel or USB port.<\/td>\nUsers with Dell\u00a9 Dimension 8100 model computers.<\/td>\nspb1102<\/a><\/td>\n<\/tr>\n
Mar 28\/01<\/td>\nSoftPlan does not print at all, yet all other Windows\u00a9 applications print fine.<\/td>\nUsers with Epson\u00a9 Stylus COLOR 1160 printer using the driver that came with the printer.<\/td>\nspb1101<\/a><\/td>\n<\/tr>\n
Jun 18\/99<\/td>\nAfter one or two voice commands SoftTalk fails to respond.<\/td>\nUsers with SoftTalk installed where the Speech Recognition Engine or Text-to-Speech Engine has become unstable.<\/td>\nspb07<\/a><\/td>\n<\/tr>\n
May 4\/99<\/td>\nWhen painting a small enclosed area the following message appears: Attention: The selected area is either not fully on screen or it is too large to paint. The maximum area that can be painted is approximately 100′ (30 meters) by 100′ (30 meters). Use Paint Break lines to divide areas which are larger.<\/strong><\/td>\nUsers with Gateway\u2122 computers that contain the STB Velocity 4400 video card.<\/td>\nspb06<\/a><\/td>\n<\/tr>\n
Feb 28\/99<\/td>\nPlotting to an Oce\u2122 9800 series plotter ignores the SoftPlan pen settings.<\/td>\nUsers plotting to an Oce\u2122 9800 model plotter<\/td>\nspb05<\/a><\/td>\n<\/tr>\n
Aug 10\/98<\/td>\nPaint \u201cbleeds\u201d beyond its boundary even though the boundary is continuous.<\/td>\nUsers with video cards that use the NVIDIA RIVA TNT chipset. This includes the following vidoe cards: Diamond Viper V550, Diamond Viper V330, STB Velocity 4400<\/td>\nspb03<\/a><\/td>\n<\/tr>\n
\u00a0May 25\/01<\/td>\nError Message: “The SoftPlan key has not been installed on this system. It must be installed on a parallel port before SoftPlan can be run.”<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Last Modified Problem Users Affected PDF File 21-APR-10 When attempting to generate an image in SoftView using Rendered Mode the program will stall after having processed a portion of the image. Users of SoftPlan version 14 with the Windows\u00ae 7 operating system and certain NVIDIA\u00ae graphics cards. \u00a0spb1402 Jan 5\/09 When attempting to open SoftPlan […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":161,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/ww2.softplan.com\/index.php?rest_route=\/wp\/v2\/pages\/741"}],"collection":[{"href":"https:\/\/ww2.softplan.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ww2.softplan.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ww2.softplan.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ww2.softplan.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=741"}],"version-history":[{"count":1,"href":"https:\/\/ww2.softplan.com\/index.php?rest_route=\/wp\/v2\/pages\/741\/revisions"}],"predecessor-version":[{"id":742,"href":"https:\/\/ww2.softplan.com\/index.php?rest_route=\/wp\/v2\/pages\/741\/revisions\/742"}],"up":[{"embeddable":true,"href":"https:\/\/ww2.softplan.com\/index.php?rest_route=\/wp\/v2\/pages\/161"}],"wp:attachment":[{"href":"https:\/\/ww2.softplan.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}